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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery rate is shown at checkout before you submit your order. Rates may vary by product and delivery location.

Which payment methods are accepted in the Online Shop?

We take credit card, Paypal or cash on pickup for local customers.

How long will delivery take?

Delivery is via Canada Post, delivery times vary with location. You will receive an email with shipping information once your order is packaged and shipped.

How secure is shopping in the Online Shop? Is my data protected?

We use a secure web server to take your order. Payment information is taken by third party providers. We do not store your credit card information on our servers.

What exactly happens after ordering?

Your order will be prepared and shipped within 2-3 business days. Custom made to order items may take longer as your item has to be made first.

Do I receive an invoice for my order?

You will receive an invoice for your order via email.

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